Privacy Policy

Effective Date: July 25, 2026

EV Charging App Privacy Policy

Thank you for using EV Charging App ("App", "we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

Depending on how you use the App, we may collect the following information:

Account Information

  • Full Name

  • Phone Number

  • Email Address (if provided)

  • Profile Photo (optional)

  • Password (stored securely in encrypted form)

Vehicle Information

  • Vehicle Model

  • Vehicle Registration Number

  • Battery Capacity (if applicable)

  • Charging Preferences

Charging Information

  • Charging Sessions

  • Charging Duration

  • Energy Consumption (kWh)

  • Charging Costs

  • Payment Status

  • Charging History

Payment Information

When you make payments through the App, payment processing is handled by trusted third-party payment providers.

We do not store your complete credit card, debit card, or banking information on our servers.

2. Location Information

The App may request access to your device location to:

  • Find nearby charging stations

  • Display your current location on the map

  • Navigate to charging stations

  • Improve charging recommendations

Location access is optional but may be required for certain features.

3. Device Information

We may automatically collect:

  • Device Model

  • Operating System

  • Device Identifier

  • App Version

  • Language

  • Time Zone

  • Crash Reports

  • Diagnostic Information

4. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Authenticate your identity

  • Provide EV charging services

  • Process charging requests

  • Process payments

  • Display charging history

  • Improve application performance

  • Provide customer support

  • Send important service notifications

  • Detect fraud and unauthorized activity

  • Maintain system security

5. Push Notifications

The App may send notifications regarding:

  • Charging Started

  • Charging Completed

  • Payment Confirmation

  • Account Security Alerts

  • Promotions (only if enabled)

You can disable notifications at any time in your device settings.

6. Data Security

We take appropriate security measures to protect your information, including:

  • Encrypted communication (HTTPS/TLS)

  • Encrypted passwords

  • Authentication tokens

  • Access controls

  • Server monitoring

  • Security logging

Although we strive to protect your data, no system can guarantee absolute security.

7. Data Sharing

We do not sell your personal information.

We may share information only with:

  • Charging station operators

  • Payment service providers

  • Cloud hosting providers

  • Government authorities when legally required

  • Service providers assisting with app operations

All third parties are required to protect your information.

8. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When data is no longer needed, it will be securely deleted or anonymized where appropriate.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your account

  • Withdraw consent where applicable

  • Request a copy of your data

  • Object to certain processing activities

To exercise these rights, please contact us.

10. Children's Privacy

The App is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

11. Third-Party Services

The App may integrate with third-party services, including:

  • Google Maps

  • Firebase

  • Push Notification Services

  • Payment Gateways

  • Analytics Services

These services operate under their own privacy policies.

12. Cookies and Analytics

We may use analytics tools and similar technologies to understand app performance, improve user experience, and identify technical issues.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If significant changes are made, we will notify users through the App or by other appropriate means.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Company: Your Company Name

Email: mardy.cheav@gmail.com

Website: https://arrowkh.com

Consent

By downloading, registering, or using the EV Charging App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.